A manufacturing client had a complex mechanical assembly that was failing in the field. They needed a rapid root-cause analysis and a redesign of the failing components, followed by clear assembly instructions for the rework teams.
We deployed a follow-the-sun model: the US team ran FEA and conceptualized the fix, handing off to the EU team for detailed detailing and the creation of 3D technical animations for the rework instructions. This halved the response time, saving the customer significant warranty costs.
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